Being a business analyst is a multi-faceted role where you are juggling numerous tasks on a daily basis. So, it is not surprising that sometimes it can feel like you can’t tell the wood from the trees. When speaking to a business analyst on a busy project, I am often told that ‘at the end of a working day, I feel like I have achieved nothing’. Even, though we may feel like that but when looking back on the day you will see that you have probably carried out invisible work. In