In a year like no other, myself and students across the country have had to adapt to the switch from face-to-face teaching to online teaching. As a post-graduate student at the University of Sheffield, since September I haven’t set foot inside a lecture hall, seminar room or been able to talk to my tutors face-to-face. Universities quickly had to produce a brand new service for their students, trying to deliver learning materials and support as similar as possible to that whi

As someone who has just taken their first role at a company which specialises in service design, I have had to quickly learn what service design is, and how it is implemented. Therefore, I’m writing this blog to document what I have learnt about the process, and to provide others in the same position with an answer to the question that I started off with: what is service design? Service design involves understanding the experience of users, employees’ and anyone else who may